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I got my iPhone (or, why AT&T stinks)

So I was all excited to get on here and blog about my new iPhone.  (Yes, that means I’m distracted from Whistler tonight. ;) )

However, while iTunes activation went pretty quickly and easily – it failed.  I’ve since spent well over an hour on the phone with AT&T – despite the fact that my calls were almost immediately answered!

Yes, multiple calls – one (unintentional I hope) hangup by the first lady, who never bothered to call back.  The second call lasted about 20 seconds – the girl who picked up couldn’t stop laughing and instead hung up on me.  Nice….  The third lady was actually helpful AND professional!  However, she still had to sit on hold with her customer service (??!!) for at least another 40+ minutes before finally getting things resolved.

Now I knew up front  that porting a number from another carrier, from a zipcode that I no longer live in, would be a little tricky.  I thought maybe Apple had polished things up though, since the first activation screen asked for the zipcode of the service area of the phone number along with other porting info.  Since I thought I was squared away, I went ahead and entered my actual billing address, and (HERE IS WHERE I MADE MY MISTAKE) did NOT enter a different address for where the phone would be used.

Lesson learned?  If you are porting a number from an area code that is not from your zipcode area, be EXTRA careful and follow the detailed instructions you can easily find with a Google search.  You DON’T want to end up on the phone with AT&T customer “support”.  Oh, and if you don’t really really need / want the iPhone, you might want to consider whether you’re really ready to go with AT&T.

There is no doubt that the device is amazing, easily the best phone (and possibly consumer gadget period) on the market right now.  There are some tradeoffs that come with that, certainly some missing things – luckily we can look forward to Apple adding many of those as we go.  No, the question is simply whether AT&T will be a tolerable network for two years – and whether Apple and the iPhone will lead them to improve, or just suffer from the relationship. Here’s hoping I don’t regret my choice.

(Stupid, stupid Verizon.  Ah, if only you had known what you were missing out on…)

2 Comments

  1. Edward E Russell wrote:

    why would you deal with AT&T any way? Before they deregulated them I had phone bills up to $400 a month now with my new phone company never over $39.95. Their new advertising on TV makes me want to throw up. Go Time Warner and AT&T go to H—. Ohio Customer

    Monday, February 18, 2008 at 2:26 pm | Permalink
  2. Patty wrote:

    I agree!! ATT stinks big time. Dropped phone calls more than anyone on earth, lousy customer service. If you have a problem their reply is “too bad, you still have to pay”. They took over Cingular and ruined it. The very same day it was switched i started having problems and couldn’t wait til my contract was over to get the hell out of their hands. I also HAD TO disconnect my home landline because their charges were outrageous!! I am now with another company and pay over 50% less and I’m thrilled to be free from them!! It’s a horrific abuse. It’s legally stealing from you every chance they get. HORRIBLE HORRIBLE personal experience. I would recommend to anyone: get away while you are still sane! :-)

    Friday, November 27, 2009 at 11:33 am | Permalink

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